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| Sanctuary Design Studios Policies |
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| Satisfaction Guarantee & Returns Policy |
We can replace original orders placed through our Design
Online process, if you contact us within 14 days of receiving your custom
order. To have your original order replaced, please follow the following
steps:
| Step #1 |
Contact us at Feedback at sanctstudios _dot_ com with your name,
date of purchase, and invoice number. Customer support works
Monday-Friday excluding holidays. |
| Step #2 |
Our customer support team will look up your order and confirm with
you that you would like us to replace the apparel. If you decide to
have your clothing replaced, we will send you a ship to address. |
| Step #3 |
Once we have been contacted and confirmed that we plan to replace
the apparel, ship us the original product along with a written note
explaining the problem, your name, date of purchase, and invoice
number. Once we have been contacted, fully understand your intention
to replace, and have received your original order in the mail, we will
replace the order with the same size, color and apparel type ordered. |
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Due to the custom nature of the products offered, we are unable to
offer refunds or reimburse for return shipping. All sales are final.
We reserve the right to amend this policy if we feel a customer is
intentionally abusing its good intent. |
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| Ink color disclaimer: |
| The color ink used for the designs varies with the color of
the garment for maximum visibility and artistic beauty. We reserve the right
to choose the color of the ink for each pressing of a garment, with the
exception of previously agreed-upon custom work. |
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| Shipping
Statement: |
| Since our custom products are hand-dyed and printed
individually, production and shipping times vary according to availability
and the work needed to finish the garment properly. Once we receive your
order we will contact you and notify you of the approximate shipping time.
Most garments will ship in 14 days or less. When the garments are shipped we
will contact you with the UPS tracking number. |
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Custom Work Printing Policies: |
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Offensive or Demeaning
This site and related services are intended for "family friendly" use. We
recognize that the definition of "offensive" and "demeaning" will vary.
Therefore, we reserve the right to not print any apparel deemed by us to be
offensive or demeaning. We appreciate your help and understanding. This
policy is meant to curtail recent abuses in "Design Online!" service.
Designs that do not meet this policy with be removed and/or cancelled.
Most notably, we will not print the word "F--k", body parts that would
normally be covered by a swim suit, or graphically violent material. Swim
suits and symbols like F@#$ are most often acceptable. |
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Intellectual Property
We believe strongly in protecting intellectual property rights online. Our
T-shirt Store and Design Apparel Online service is provided to users as is
to design and sell apparel and other products online. When users of this
service signup and/or upload images they agree to not infringe on trademark,
trade name, service mark, or copyrights owned or claimed by another.
Time to time, users may violate these agreements without our knowledge.
However, we work diligently to prevent such violations. Our customer service
department audits designs that are printed daily and cancels orders deemed
to be in violation of these agreements. Also, we periodically audit the
contents of stores for violations and take action to remove designs that
violate such agreements.
If you believe your intellectual property has been violated, please contact
us right away with the URL of the store or violation and we will promptly
act to address such violations. Once again, inventory in a store is still
audited before printing to protect your intellectual property rights. Your
rights are very important to us. |
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| Internet Business Policies |
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SPAM
Sanctuary Design Studios does not support or send SPAM. Affiliates agree at
sign-up to only send e-mails to opt-in distributions and to include a way to
remove people from their distributions who no longer want to participate in
their list. Marketing by other sites including affiliates is outside of our
control. We cannot be responsible for monitoring other sites and their
marketing activities. We have hundreds and hundreds of affiliates.
If you have inadvertently received an e-mail from someone linking to
sanctstudios.com or one of its sites, please contact the sender directly to
be removed from further distributions. This e-mail did not come from us. We
understand your frustration and appreciate your patience. We are also being
bombarded with SPAM daily and support your activities to stop it. |
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Safe Online Transactions
Your financial safety is very important to us. Sanctuary Design Studios
contracts with Magiclamp Networks, CardReady and Comodo to help protect your
financial safety in our Screen Printing Service. |
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